/PRZWT/On September 15th, JD Auto and ZF Sales Service (China) Co., LTD. (hereinafter referred to as "ZF After-sales") officially signed a memorandum of understanding to deepen strategic cooperation. The signing of this memorandum marks another significant leap forward for both sides since they initiated strategic cooperation in the passenger vehicle aftermarket in 2023. In the future, both sides will leverage their respective core strengths to carry out in-depth cooperation in the field of commercial vehicle aftermarket services, jointly creating an efficient, intelligent and integrated service ecosystem, and injecting new trends and new impetus into the development of the industry.
Relying on its online channels, efficient logistics system and abundant commercial vehicle operation resources, JD Auto can provide online traffic support, data support and a complete supply chain guarantee for its partners. ZF is a leading global provider of commercial vehicle technology. With its abundant global technical resources, profound local market experience, extensive national ZF [pro]Service commercial vehicle service network, leading digital intelligent cloud platform and Intelligent Inspection 001 diagnostic tool, It has profound technical accumulation and service experience in the fields of commercial vehicle inspection, maintenance and repair, as well as parts supply. This collaboration between the two sides aims to integrate resources, complement each other's strengths, and jointly address the long-standing pain points in the commercial vehicle aftermarket, such as low service efficiency, high costs, and opaque management.
The new digital and intelligent ecosystem maximizes the UPTIME of commercial vehicle operations
In terms of cooperation goals, both sides will focus on three core directions. Firstly, jointly create a benchmark for the efficiency of commercial vehicle maintenance and repair services. Jd Auto will provide online after-sales product solutions for commercial vehicles including main vehicles and trailers, while ZF will offer inspection, maintenance and repair services covering fuel vehicles, new energy vehicles and remanufactured parts for JD Auto's commercial vehicle system through its offline ZF [pro]Service service network. Jointly optimize the full life cycle cost of vehicles and maximize the normal operation time of logistics. Secondly, by leveraging artificial intelligence technology and digital tools, achieve efficient collaboration between regional services and JD Auto's supply chain, build a closed loop of intelligent service management covering "vehicles - people - goods - warehouses", and promote the digital transformation of commercial vehicle aftermarket services. In addition, based on the existing online platform resources, both parties will enhance user reach, deepen digital cooperation around scenarios such as intelligent customer service, member operation, and community operation, create a data-interconnected all-domain ecosystem, provide users with diversified consumption scenarios, and continuously improve digital marketing capabilities and the effect of media resource integration.
Service upgrades enable rapid response and empower the operation of the all-channel ecosystem
The cooperation content will be expanded from multiple dimensions to build a comprehensive service system. ZF After-sales will open the ZF [pro]Service, a national commercial vehicle service network, to support the inspection, maintenance and repair business of commercial vehicles and fuel vehicles on JD.com. Meanwhile, ZF After-sales Service will gradually take over the out-of-warranty maintenance and remanufacturing of parts for JD's new energy commercial vehicles. Both parties will also negotiate to launch exclusive benefits, including a 400 dedicated repair service hotline, a response within 30 minutes after a repair is reported and arrival at the scene within 2 hours, and remote professional maintenance technical support will be provided through the Zhiyun service platform, comprehensively enhancing the speed and quality of service response.
The integration of digital systems is an important highlight of this cooperation. Both sides plan to integrate multiple systems and explore the establishment of an electronic mechanism for vehicle maintenance and repair records. The predictive maintenance algorithm will be integrated with the JD Auto system, leveraging AI technology to predict the demand for spare parts and promote intelligent procurement. The integration of the intelligent inspection system with JD Cloud's commercial vehicle platform will achieve transparent management of the inspection, maintenance and repair process, making the service process more controllable and traceable. In the future, the "JD Auto - ZF After-sales Digitalization and New Energy Vehicle Maintenance Joint Development Laboratory" will also be established to jointly explore the full life cycle inspection, maintenance and repair solutions for commercial vehicles, and to facilitate technological innovation in the industry.
The "Jingcai Combination" creates a new scene of one-stop online consumption of commercial vehicles
The cooperation of online shopping malls and the innovation of accessory supply chains will further improve the service chain. In terms of the online mall, JD Auto will set up a "multi-brand Accessories Zone" online, offering a "sales Service + accessories" combination solution. The ZF [pro]Service Procurement Service network will act as the service recipient and accessory installation terminal, efficiently providing offline service support and response, and creating a "one-stop" procurement and service experience for users. In the field of parts supply chain, both parties will rely on the ZF [pro]Service Procurement Service network and the efficient collaboration with JD Auto to enhance the efficiency of parts circulation and reduce inventory costs.
This strategic cooperation between JD Auto and ZF is not only a deep integration of their respective advantageous resources, but also an innovative exploration of the service model for the commercial vehicle aftermarket. In the future, as the cooperation progresses step by step, both sides will continuously improve the service system and enhance the technological level, providing commercial vehicle users with more efficient, higher-quality and smarter services. Together, they will promote the development of the industry towards digitalization, intelligence and integration, and contribute to the high-quality upgrading of China's logistics and commercial vehicle industry.
