/PRZWT/SHANGHAI, April 28, 2024 - With the "May Day" approaching, the army of travelers is already ready to go, and this year, the "China Eastern Airlines Air-Rail Interchange Service Center" opened at Hongqiao Railway Station at the beginning of the year will serve the "May Day" holiday for the first time, allowing China Eastern Airlines passengers to get off the high-speed rail, check in and check in their luggage at the train station, "free their hands" to board the flight, and even arrange a relaxing Shanghai "CITY WALK" for themselves before the flight departs. The center is located at Exit 2, North and South, on the arrival floor of Shanghai Hongqiao Station. The center is open from 7:30 to 22:30 every day. The deadline for handling related business is 1.5 hours before the departure of flights from Terminal T2 of Hongqiao Airport and 3.5 hours before the departure of flights from Pudong Airport.
Shanghai is the largest aviation hub in China's civil aviation traffic counting, and Pudong Airport is the largest airport port in the country. As the largest main base airline in Shanghai, China Eastern Airlines has a considerable number of passengers who arrive at Shanghai Hongqiao Station by high-speed rail, and then transfer to Shanghai for two flights. However, from the railway station to the terminal building, many people carry luggage, especially outbound passengers. It is always inconvenient for large and small bags to travel. "China Eastern Airlines Air-Rail Interchange Service Center" focuses on this pain point and creates a model of "check-in and checked luggage can be handled after getting off the high-speed rail". It provides check-in and checked luggage services for air-rail intermodal passengers to take China Eastern Shanghai Airlines flights from Pudong Airport and Hongqiao Airport T2.
"China Eastern Airlines Air-Rail Interchange Service Center" is jointly established by China Eastern Airlines United Nations Railway Group Shanghai Bureau, Shanghai Municipal Transportation Commission, Shanghai Airport and other units. China Eastern Airlines passengers arriving at Shanghai Hongqiao Station can go through the check-in and baggage check-in procedures for East and Shanghai Airlines flights departing from Shanghai Hongqiao Airport T2 and Shanghai Pudong Airport as soon as they get off the train. The center serves passengers from 7:30 to 22:30 every day. The deadline for handling related business is 1.5 hours before the departure of the flight from Hongqiao Airport T2 Terminal and 3.5 hours before the departure of the flight from Pudong Airport. China Eastern Airlines also reminds that at this stage, the check-in procedures for special passengers such as unaccompanied children, wheelchair passengers, and visually impaired passengers, as well as the check-in procedures for special luggage such as small animals, service dogs, seat-occupying luggage, sports equipment, and musical instruments, still need to go to the check-in counter of China Eastern Airlines at the departure airport.
In the ground service process of civil aviation travel, baggage is often the guarantee link that tests the professional ability of protection more than passengers, and China Eastern Airlines is also carefully polished in the air-rail intermodal transportation process. On April 24, the reporter saw in the air-rail intermodal transfer service center that when every passenger came here for check-in, the counter staff would first confirm whether there were any items such as power banks that were not allowed to be checked in. When the baggage was checked and delivered, the center staff would also wrap the baggage in plastic film, and would add three different color labels for air-rail intermodal transportation according to the three different types of Iriqiao domestic, Pudong domestic, and Pudong international in addition to the baggage slips. In addition to check-in and baggage check-in to the destination, if the passenger's flight is a transit, the center can also handle the check-in of each flight segment and baggage check-in to the final destination, just like the counters in the terminal building.
It is worth mentioning that China Eastern Airlines also provides a number of courtesy benefits for passengers who check in and check in at the Hongqiao Station Air-Rail Interchange Service Center, including the opportunity to use the airport lounge for departing economy class and super economy class passengers, WIFI experience vouchers for China Eastern wide-body flight passengers, and various coupons.
It is reported that in the past three months, this service center has served a total of 3,795 passengers, 3,100 pieces of checked baggage, and a maximum of 168 passengers per day, including 2,078 Pudong international passengers, accounting for 54.76%, and 1,940 pieces of Pudong international baggage, accounting for 62.58%. It is especially popular with passengers on China Eastern's outbound flights.
